Policies & guidance
Shop Shipping and Returns
A guide to the shipping, returns, warranty, and support details to confirm before purchasing a product.
Shop Shipping and Returns
What this page should help you understand
The topics below are a reading guide, not operative policy text or legal advice. Confirm the current clinic-provided document before relying on a rule, amount, deadline, right, or obligation.
Shipping methods and regions
Processing times
Returns and exchanges
Damaged or incorrect items
Before you rely on a policy
- Confirm that you have the current version provided by the clinic.
- Read product-, service-, or transaction-specific terms where they appear.
- Ask questions before booking, paying, sharing information, or following a deadline.
- Seek qualified professional advice when you need guidance about your rights or obligations.